Returns & Exchanges
At Cityluxe, we want you to love every purchase, which is why we offer a 30-day window for returns or exchanges on all items in their original condition. Our streamlined process ensures that your satisfaction remains our top priority from the moment you shop to the moment you receive your refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all tags are attached and the product is in unworn condition.
Ship It Back
Affix the prepaid shipping label provided via our portal to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or ship your exchange within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing