Frequently Asked Questions
Everything you need to know about your Cityluxe experience
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by destination, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
Cityluxe accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
Are your products covered by a warranty?
All Cityluxe products come with a standard 12-month manufacturer's warranty against defects in materials and workmanship to ensure your complete satisfaction.